Have you ever experienced exceptional customer service that made you not only want to return but also compelled you to share your experience with others? In this episode of She Podcasts With Purpose, I share how great customer service played a significant role in gaining a new client and even getting free cookies🍪.
This podcast episode delves into the importance of treating clients and customers well and how it directly impacts business growth and success.
The Great Experience
One of my family visits to Texas Roadhouse (an amazing restaurant), we had such exceptional service provided by their waiter, we are still talking about it a month later. From being attentive to our needs, to going above and beyond by giving us more rolls than we could eat, to his humor…the experience left a lasting impression.
Not only that, my 15 year-old son was so impressed…that he offered a generous tip. I loved that he saw the value of exemplary customer service.
Importance of Building Relationships
While it’s essential to provide excellent service, there’s a fine line between being attentive and coming across as too pushy. Building genuine relationships with customers is crucial in creating a positive and lasting impression.
The Impact on Business
The way you treat your clients and customers has a direct impact on business growth and client retention. I was able to gain a new client simply because of the exceptional communication and guest management skills that I provided for another client. The way you speak to people can truly pay off.
To share a few lighthearted experiences, I received free cookies not once, but twice, from two different fast food chains, simply for being polite and appreciative. These anecdotes serve as a reminder that kindness and good manners can sometimes lead to unexpected rewards.
I want to encourage you to consider their own experiences with exceptional customer service and I invite you to share your stories.
In conclusion, this episode highlights how the way we treat others, whether they are clients, customers, or even service providers, has a substantial impact on our professional and personal lives. It serves as a powerful reminder to always be mindful of how we treat others and the potential positive outcomes that may result from providing outstanding customer service.
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MORE ABOUT SHE PODCASTS WITH PURPOSE:
She Podcasts With Purpose is a show designed to help female entrepreneurs amplify their voice and find their purpose to help grow their business through podcasting. I am Allison Nitsch, a former educator turned podcast manager with a clear mission: assisting YOU in the creation and growth of your own podcast.
Discover how a podcast can elevate your business visibility and contribute to your overarching purpose. This show will help you determine if podcasting aligns with your goals, and provide you with a strategic roadmap to bring your podcast to life, reaching the ears of your target audience.
Join the engaging conversations to gain deeper insights into the transformative power of podcasting. Each episode I will provide you with tips to initiate, manage, and amplify your podcast, occasionally featuring expert advice from industry leaders to ensure your podcast’s success.
Tune in weekly as we delve into the intricacies of podcasting for business growth, grounded in purpose!
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Let’s embark on this podcasting journey together, driven by purpose and vision. See you soon!